These Terms & Conditions describe the general rules for accessing and using the Stayvel website and its associated services.

By using the platform, you agree to comply with the applicable terms presented to you. Please read these terms before making a booking or using a service.

Users should provide accurate and current information when submitting enquiries, creating an account or making a reservation.

• Provide truthful contact and booking information.
• Do not impersonate another person.
• Do not use the platform for unlawful activities.
• Keep account credentials confidential where applicable.
• Follow applicable property rules and booking conditions.

A booking enquiry does not necessarily mean that a reservation has been confirmed. Confirmation should be communicated through the booking channel or confirmation method used by Stayvel.

Before making a payment, customers should review property details, dates, occupancy limits, the total price, applicable fees and cancellation conditions.

The precise point at which a booking becomes confirmed should be clearly defined in Stayvel's booking process.

Property descriptions, photographs, amenities, location information, occupancy limits, prices and availability should be reviewed before a booking is completed.

Customers should contact Stayvel or the relevant property representative if material information appears inaccurate or requires clarification.

Property owners or authorised managers should provide accurate listing information and communicate material changes affecting a reservation.

Guests should:

• Follow the property's communicated check-in and check-out rules.
• Respect occupancy limits and applicable identification requirements.
• Follow house rules relating to noise, safety and permitted activities.
• Take reasonable care of the property and its facilities.
• Report material issues to the relevant support contact.
• Avoid unlawful conduct and damage to property.

Additional property-specific rules should be disclosed before customers complete a booking, wherever applicable.

The applicable booking price and mandatory charges should be disclosed before payment. These may include accommodation charges, applicable taxes, service charges, security deposits and other disclosed fees.

Advance payment requirements, balance-payment deadlines and accepted payment methods should be displayed during the booking process.

Payment processing may involve a third-party payment service provider. Applicable payment terms should be communicated to the customer.

The applicable policy should explain cancellation deadlines, refund eligibility, date changes, no-shows, early departures and the process for handling owner-initiated cancellations or unavailable properties.

Refund amounts and processing timelines should follow the policy applicable to the specific booking and applicable law.

The final cancellation policy must specify actual cancellation windows, refund amounts and processing timelines before publication.

Property owners or authorised managers participating in Stayvel should provide accurate property details, availability, pricing, facilities and house rules.

They should maintain appropriate authority to offer the property and comply with applicable permissions, registrations and safety requirements.

Responsibilities for cleaning, maintenance, guest access, complaints, cancellations and refunds should be established in the relevant owner or partner agreement.

The final terms should accurately describe whether Stayvel acts as a booking intermediary, property manager, accommodation provider or performs a combination of these functions.

The responsibilities of Stayvel, property owners, authorised managers and payment providers should be described according to the actual service arrangement and applicable law.

Customers should report booking problems, property issues, suspected fraud, cleanliness concerns or material differences in a listing through the available Stayvel support channels.

The final published policy should provide appropriate complaint contact details, an escalation process and any legally required grievance mechanism or response timelines.

Governing law and jurisdiction provisions should be reviewed by a qualified Indian lawyer before publication.

The final terms should explain the responsibilities of the relevant parties for property conditions, listing accuracy, guest services, safety concerns and booking-related issues.

Nothing in these terms is intended to remove a right or liability that cannot legally be excluded under applicable law.

Stayvel may update its terms when its services, business operations or applicable requirements change. The published terms should identify their effective date and explain how updates affect existing confirmed bookings.

Customers should review the applicable booking conditions before making a reservation.